Privacy Policy

1. Scope of this policy

This Privacy Policy describes how Fountain Valley Chiropractic ("we," "us," or "our") collects, uses, and safeguards personal information through this website and through communications related to inquiries, scheduling, and clinic services.

This website is not intended for emergencies. Do not use the website form to send medical records, detailed health histories, or other sensitive health information. Call 911 for an emergency.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and scheduling details, such as your name, telephone number, email address, date of birth, and a brief message.
• Communication records, including calls, messages, opt-in and opt-out records, and the date and method of your consent.
• Basic technical information, such as browser type, device type, referring page, and website usage or security logs.

You may choose not to provide optional information. Providing a phone number does not by itself enroll you in SMS messaging.

3. How we use information

We may use personal information to:

• Respond to questions and help plan or manage appointments.
• Send the communications you request, including SMS messages when you separately opt in.
• Operate, protect, and improve the website and clinic services.
• Keep appropriate consent, opt-out, security, and business records.
• Meet legal, regulatory, or safety obligations.

5. How information is shared

We do not sell or rent personal information. We may disclose information only as reasonably necessary to:

• Service providers that support website hosting, security, scheduling, communications, or clinic operations and use the information only to provide those services.
• Government authorities, courts, or other parties when required by law or necessary to protect rights, safety, and security.
• A successor in connection with a clinic merger, acquisition, financing, or transfer, subject to appropriate protections.

The mobile opt-in restrictions described above continue to apply and are not changed by this general sharing section.

6. Retention and security

We retain information only as long as reasonably needed for the purposes described in this policy, including recordkeeping, legal, safety, and dispute-resolution needs. We use reasonable administrative and technical safeguards, but no online system or electronic transmission can be guaranteed completely secure.

7. Your choices and California privacy rights

You may ask to access, correct, or delete personal information we maintain about you, subject to applicable law and appropriate identity verification. California residents may have additional rights under state law. We will not discriminate against you for making a lawful privacy request.

To stop SMS messages, reply STOP. You may also call the clinic at 714-316-0615. We may send one final message confirming your opt-out. To ask for help, reply HELP or call the same number.

8. Children

This website is not directed to children under 13. A parent or legal guardian should submit information and provide any SMS consent on behalf of a minor.

9. Changes to this policy

We may update this policy as our practices or legal obligations change. The effective date above will identify the latest version.